Privacy Policy

Updated at 12-Dec-2024

At Royal Enfield, a unit of Zainexx Tech Services Private Limited, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website [www.royalenfieldgurgaon.com] (the "Website"). By using our Website, you consent to the data practices described in this policy.

1. Information We Collect

We collect information from you when you visit our Website, register for an account, make a purchase, subscribe to our newsletter, or interact with our services in any other way. The types of information we collect include:

a. Personal Information

• Name
• Email address
• Phone number
• Mailing address
• Payment information (if applicable)
• Any other personal data you voluntarily provide to us

b. Non-Personal Information

• IP address
• Browser type and version
• Device information
• Referring/exit pages
• Date and time of visits
• Pages visited on the Website
• Geographic location

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide and improve our products and services
• To process and fulfill orders or requests
• To send transactional or promotional emails (with your consent)
• To personalize your experience on our Website
• To communicate with you regarding customer service inquiries or updates
• To conduct research and analysis to improve our offerings
• To comply with legal obligations and resolve disputes

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: We may share your personal information with trusted third-party vendors who assist us with business operations (e.g., payment processors, email marketing services, IT support).
• Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.

4. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access and Correction: You can request access to or update your personal information by contacting us directly.
• Deletion: You may request the deletion of your personal information, subject to legal or contractual obligations.
• Opt-Out of Marketing Communications: If you no longer wish to receive promotional emails or newsletters, you can opt-out by following the instructions in the email or contacting us directly.

6. Third-Party Websites

Our Website may contain links to third-party websites or services. This Privacy Policy applies only to the information collected on our Website. We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of those sites before providing any personal information.

7. Children's Privacy

Our Website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 18, we will take steps to delete such information as soon as possible.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the revised policy on this page and update the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Royal Enfield (Unit of Zainexx Tech Services Private Limited)

Email: [email protected]

Phone: +91 9711912365

Address: Hero Honda Chowk, 82, 36TH Milestone, Hero Honda Chowk, Main, NH8, Hari Nagar, Gurugram, Haryana 122001

By using our Website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and sharing of your information as described.